Support Ticket Triage & Summary

Analyze the following customer support ticket and output a structured triage summary.

Ticket Content: {{ticket_content}}

Output the following:

1. Priority Level: Critical / High / Medium / Low

   • Critical: service down, data loss, security issue
   • High: blocking the customer's core workflow
   • Medium: significant but has a workaround
   • Low: cosmetic, nice-to-have, or general question

2. Category: (choose one) Billing | Technical Bug | Account Access | Feature Request | How-To | Compliance/Legal | Abuse | Other

3. Customer Sentiment: Frustrated / Neutral / Positive / Escalation Risk

4. One-Line Summary (for the support queue view, under 20 words)

5. Suggested Team/Owner: (e.g., Tier 1 Support, Engineering, Billing, Security, Leadership)

6. Key Information Extracted: any account IDs, error messages, or dates mentioned

Format as JSON.