Prompt
Runbook Writer for Incidents
Generate a structured incident runbook from a service description. Covers detection, triage, resolution, and post-mortem.
devopsincident-managementrunbooksinfrastructuresre
Write an incident runbook for the following service:
Service Name: {{service_name}} Service Description: {{service_description}} Owner Team: {{team}} Severity Levels Used: {{severity_levels}} (e.g., P1/P2/P3 or Critical/High/Medium) Monitoring Tools: {{monitoring_tools}} On-Call Rotation: {{oncall_info}}
Runbook Sections:
1. Overview
- Service purpose and criticality
- Dependencies (upstream and downstream)
2. Detection
- Alert names that trigger this runbook
- What the alerts mean
- Initial symptoms visible to users
3. Triage Checklist (severity-gated)
- For each severity: first 5 things to check
- Key dashboards and queries to run
- How to determine blast radius
4. Common Failure Modes (3–5 scenarios): For each: symptom → likely cause → resolution steps
5. Escalation Path
- Who to page at each severity
- External vendor contacts if applicable
6. Mitigation Options
- Rollback procedure
- Feature flag kill switches
- Traffic rerouting
7. Post-Incident
- What to capture for the post-mortem
- Customer communication template
Variables
{{service_name}}stringrequiredName of the service{{service_description}}stringrequiredWhat the service does{{team}}stringrequiredOwning team name{{severity_levels}}stringSeverity classification used{{monitoring_tools}}stringMonitoring tools in use{{oncall_info}}stringrequiredOn-call rotation details